1. Introduction
Dhak77 (dhak77.app) is an online gaming and entertainment platform built for users in Bangladesh. We believe your personal data belongs to you, and protecting it is our responsibility.
This privacy policy ("Policy") details how your information is collected, stored, used, and protected on the dhak77 platform. By visiting the dhak77 website or creating an account, you are considered to have fully accepted this privacy policy.
This policy is part of our Terms and Conditions and Responsible Gaming Policymust be read together with. All three documents together govern the complete relationship between dhak77 and you.
Our privacy policy is written in plain, straightforward language so every member can easily understand it. Rather than using complex legal terms, we want to say it directly — your information is safe and we use it responsibly.
2. What Data We Collect
Dhak77 collects two types of information — what you provide directly and what is generated automatically as you use the platform.
Personal Information (Provided by You)
- Registration Details: Name, date of birth, email address, phone number
- Identity Verification (KYC): Copies of national ID, passport, or other government-issued identification
- Address Verification: Utility bill, bank statement, or other proof of address
- Payment Details: Mobile Banking/Nagad/Rocket number (we do not store full card numbers)
- Contact Information: Messages you have sent to support and their history
Automatically Collected Data (generated by the platform)
- IP address and device information (operating system, browser type)
- Login timestamps, session duration, and account activity logs
- Game history, betting records, and transaction details
- Browsing data collected via cookies and tracking technologies
- Referral source — how you arrived at dhak77
3. How We Collect Data
Dhak77 collects information in several ways. It is our responsibility to keep you informed about each method:
| Collection Methods | What Information Is Available | Purpose |
|---|---|---|
| Registration Form | Name, email, date of birth | Account Creation & Age Verification |
| KYC Verification | Identity document, address | Identity Confirmation & Fraud Prevention |
| Payment Gateway | Transaction ID, amount | Deposit & Withdrawal Process |
| Cookies & Local Storage | Session data, preferences | User Experience Improvement |
| Server Logs | IP, browser, timestamp | Security Monitoring |
| Support Contact | Messages & Complaints | Troubleshooting & Service Improvement |
4. How We Use Your Data
Dhak77 uses collected information only for specific, defined purposes. We never misuse your data.
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To ensure game access, payment processing, and withdrawals.
- Security Verification: To prevent fraud, money laundering, and unauthorized access.
- Legal Obligations: To comply with government or court orders.
- Contact: To send important updates, policy changes, or security alerts.
- Service Improvement: To analyze user experience and improve the dhak77 platform.
- Responsible Gaming: To identify unusual betting patterns and provide support to members.
5. Data Sharing Policy
Dhak77 shares your information only when strictly necessary and to a very limited extent. We never sell your data.
Lawful Grounds for Sharing Data
- Payment Processing: To process transactions with payment providers such as Mobile Banking, Nagad, and Rocket.
- Identity Verification Services: With approved third-party verification agencies for the KYC process.
- Law Enforcement Agencies: Where required by court order or government directive.
- Cybersecurity: With relevant authorities for fraud investigations or to prevent fraudulent activity.
- Business Successors: In the event of a change in dhak77's ownership, with the new authority, subject to the same privacy policy.
6. Cookie & Tracking Policy
Dhak77 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.
Types of cookies we use
- Essential Cookies: For login sessions and security — the site cannot function without these.
- Functional Cookies: Remembers your language preference, theme, and account settings.
- Analytics Cookies: Understands which pages are visited most — completely anonymously.
- Performance Cookies: Monitors site speed and stability.
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.
7. Data Security Measures
Dhak77 uses industry-standard security technologies and practices to protect your information.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Firewall Protection: A multi-layered firewall system to prevent unauthorized access.
- 24/7 Monitoring: Servers and networks are monitored around the clock.
- Regular Security Audits: Third-party experts conduct regular security audits.
- Restricted Access: Only authorized personnel may access data, and only on a need-to-know basis.
- Data Backup: Encrypted backups are stored on secure servers.
8. Data Retention Period
We do not retain your information indefinitely. Specific retention periods apply to each type of data:
- Account Information: For the duration of account activity and up to 5 years after closure.
- Transaction Records: Up to 7 years due to legal obligations.
- KYC Documents: Up to 5 years after verification.
- Support Contact: 2 years after the issue is resolved.
- Server Logs: Up to 1 year maximum for security purposes.
- Marketing Preferences: As soon as you withdraw your consent.
Once the retention period expires, data is deleted securely and completely.
9. Your Data Rights
Every dhak77 member has the following rights over their own data: